Setup guide · 6 min read
eSIM troubleshooting when you cannot connect
Work through the most common installation, activation and mobile-data problems.
Start with these checks
- 1
Confirm you are inside the plan’s covered country or region.
- 2
Check that the Wisp line is switched on and selected for mobile data.
- 3
Enable data roaming on the Wisp line.
- 4
Turn airplane mode on for 20 seconds, then turn it off.
- 5
Restart the phone and allow several minutes for network registration.
If the eSIM will not install
Connect to stable Wi-Fi, confirm the activation details were entered exactly and check whether the profile is already listed in your SIM settings. Do not repeatedly scan the code or delete a partially installed profile. Contact support with the order reference and a screenshot of the message instead.
If signal appears but data does not work
- 1
Confirm the plan still has data and has not expired.
- 2
Check whether the plan requires a specific APN and enter it exactly as provided.
- 3
Try automatic network selection first; use manual selection only when the plan guidance names supported networks.
- 4
Temporarily disable VPN or private relay services while testing.