1. About these terms
These terms form the agreement between you and Wisp when you use our website, account services or purchase a travel eSIM plan.
Wisp’s registered company name, company number, registered address and formal contact details must be inserted here before launch. Nothing in these terms limits rights that cannot lawfully be limited under applicable consumer law.
2. The Wisp service
Wisp provides access to digital eSIM profiles and associated mobile-data plans supplied through partner mobile networks. A plan’s countries, networks, allowance, validity, activation policy and any fair-use limits are shown before purchase.
Network performance is affected by local coverage, congestion, device capability, buildings, terrain and partner availability. Coverage maps and speed labels are estimates rather than guarantees of service at every location.
3. Your device and eligibility
You are responsible for confirming that your device supports eSIM, is network-unlocked and can operate on networks used by the selected plan. Compatibility may vary by device model, country of purchase and original carrier.
- You must be at least 18 or have permission from a parent or legal guardian.
- Information supplied at checkout must be complete and accurate.
- An eSIM must not be installed on an unsupported or locked device.
4. Orders, delivery and activation
An order is accepted when we send confirmation and make the eSIM installation details available. Digital delivery may be delayed while payment, identity, fraud or security checks are completed.
Activation rules vary. Some plans begin on first connection to a supported network; others may begin on installation or on a stated date. The policy displayed for the selected plan forms part of your order.
5. Prices and payment
Prices include applicable consumer taxes where stated and are displayed in the selected currency. Your payment provider may apply conversion or card charges outside Wisp’s control.
If a displayed price is clearly incorrect, we may cancel the order and refund the amount paid rather than supply the plan at the erroneous price.
6. Using your plan
Plans are intended for lawful personal travel use unless expressly sold for business use. You must follow the Acceptable Use Policy and any fair-use or network conditions attached to a plan.
You are responsible for configuring your phone correctly, protecting installation credentials and preventing unauthorised use of your account or eSIM details.
7. Cancellations and refunds
Refund eligibility is described in the Refund Policy. Statutory remedies remain available where digital content is faulty, not as described or cannot be supplied.
Where you request immediate supply of digital content during a statutory cancellation period, checkout may ask you to expressly consent to supply beginning and acknowledge the effect on cancellation rights.
8. Suspension and termination
We may suspend or restrict service where reasonably necessary to protect networks, investigate fraud, comply with law, respond to security risks or address a material breach of these terms. Where appropriate, we will explain the reason and available next steps.
9. Responsibility and liability
We do not exclude liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or statutory consumer rights.
Subject to those protections, Wisp is not responsible for loss caused by unsupported devices, incorrect settings, failure to follow installation guidance, local network outages or events outside reasonable control. These terms do not provide business-loss remedies to consumers purchasing for personal use.
10. Changes, law and contact
We may update these terms to reflect changes in law, suppliers or the service. Material changes will be explained and will not retrospectively remove rights attached to completed purchases.
These draft terms assume the laws of England and Wales apply, while preserving any mandatory protections available where you live. Company and legal contact information must be confirmed before publication.